Are you dutch and want to work remote within the streaming-industry?

Oppdragsgiver: Academic Work

Vi i Academic Work arbeider med bemanning og rekruttering av Young Professionals – studenter og nyutdannede i begynnelsen av sin karriere. Young Professionals er vår nisje, vårt ekspertområde og en målgruppe vi tror sterkt på.

Antall stillinger:
1
Arbeidssted:
Oslo
Nøkkelord:
Søknadsfrist:
Snarest
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Discovery + is in need of a proactive person who can become an expert on their dutch market and customers.

About the role

As a Lead Agent your main task is to be the link between the customer service department and the local dutch department. Each country offers an unique experience for their customers and you will become an expert and the go-to person for the customer service team. You will be a part of a great team of other Lead Agents who is responsible for other markets in Europe. In addition to this, you will work closely with

This is a remote job, which means you can work from anywhere in Norway. The normal working shedule is 09-17 in weekdays, but it can vary on special occations, such as the Olympics.

Job duties

  • Point of contact and responsible for all communication between the customer service team and the dutch department.
  • Reviewing responses to customers and making suggestions for improvement
  • Overviewing queues in the dutch market, and identifying trends/issues.
  • Write and update FAQs for the website and ensure up-to-date and correct information at all times
  • Communication with the SoMe lead to co-ordinate efforts and align responses and tone of voice, to ensure alignment on our public facing channels
  • Create weekly reports and analyzing the dutch market

We are looking for

  • A person who is proactive and serviceminded. Someone who can work very independently and who takes responsibility for their work.
  • Has a fluent Dutch oral and written vocabulary. Due to cultural differences and slang, you are preferably a native speaker.
  • Irritating to typos
  • Have a general good technical understanding
  • Possess your own PC/Mac, as this is the one to use during working hours
  • Experience from written customer service work in Dutch is an advantage
  • Experience from similar work is an advantage
  • It is assumed that candidates who want to be considered for the position have experience of using streaming services

Other information

  • Startup: Urgently
  • Scope of work: Full time. This is an employment through Academic Work until the 31st of December, with great possibility for extension.
  • Application deadline: Urgently, we make a continuous selection. The ad will be taken down when we find the right candidates. It is important that you apply as soon as you find the position interesting.
  • Contact Information: This recruitment process is done by Academic Work. Our customer has asked that all questions regarding the position be handled by Marianne Olsson at Academic work. Contact us at kandidat@academicwork.no if you have any questions.

Client information

Discovery is the global leader in real life entertainment, serving passionate fans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year across deeply loved content genres.

Available in 220 countries and territories and 50 languages, Discovery is a platform innovator, reaching viewers on all screens and services, from linear, free-to-air and pay–TV channels to digital products and streaming services, to social and mobile-first content and formats. Discovery’s portfolio of premium brands includes Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery, Travel Channel, Turbo/Velocity, Animal Planet, and Science Channel, as well as OWN: Oprah Winfrey Network in the U.S., Discovery Kids in Latin America, and Eurosport, the leading provider of locally relevant, premium sports and Home of the Olympic Games across Europe.

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